01.Introduction & Commitment
Candle Craft Studio ("we", "our", or "us") is dedicated to protecting the personal information and privacy of visitors, shoppers, and gift recipients using our website (candleandcrafts.in). This Privacy Policy outlines our transparent data handling practices under the Information Technology Act, 2000, and the Digital Personal Data Protection (DPDP) Act, 2023 of India.
02.Information We Collect
To craft, personalize, and deliver your hand-poured candle orders, we collect the following types of information:
- Contact & Identity Details: Full Name, Mobile Number, and Email Address.
- Delivery Information: House/Flat address, Street name, City, State, and 6-digit Indian PIN code.
- Gift Customization Notes: Recipient name and bespoke message card ribbon notes.
- Transaction Data: Razorpay Payment Reference ID, Order ID, and billing receipt data. (Note: We never store your credit/debit card CVV or netbanking passwords on our servers).
- Technical & Browsing Data: IP address, device type, browser information, and cookie analytics to optimize site performance.
03.How We Use Your Information
Your information is used strictly for legitimate artisanal and business purposes:
- Processing, hand-pouring, packaging, and delivering your order via express courier partners.
- Sending live WhatsApp/SMS and email order confirmations, dispatch tracking, and invoice receipts.
- Providing 24/7 concierge customer support and processing inquiries or returns.
- Preventing fraudulent transactions and ensuring Razorpay payment security.
- Sharing seasonal launch previews, VIP private sales, and special coupon codes (only if opted-in).
04.Data Protection & 256-Bit SSL Encryption
We implement industry-leading technical and organizational security safeguards. All data exchanged between your browser and our servers is encrypted using 256-bit Secure Socket Layer (SSL) technology. Payments are processed through RBI-authorized, PCI-DSS compliant payment gateways (Razorpay).
05.Third-Party Service Providers
We do not sell, rent, or trade your personal information to third parties. We share limited necessary data only with trusted operational partners:
- Payment Partners: Razorpay Software Private Limited for encrypted payment processing.
- Logistics Partners: Certified courier and express delivery services for doorstep shipment.
- Communication Services: Automated transactional email and SMS notification providers.
06.Grievance Officer & Contact Details
If you have any questions, requests to update/delete your data, or privacy-related concerns, please reach out to our appointed Grievance Officer:
Grievance Officer: Data Protection Officer, Candle Craft Studio
Email: info@candleandcrafts.com
Location: Gill Rd, above HPS Eye Hospital, Opp. G.N.E College, Shaheed Karnail Singh Nagar, Ludhiana, Punjab 141003, India