01.100% Prepaid Orders Only (Zero COD)
Why We Do Not Offer Cash on Delivery (COD):
Because every Candle Craft product is slow-poured in small artisanal batches with natural botanicals, wrapped in luxury tissue, and customized with personalized wax-sealed greeting cards, we exclusively accept prepaid online orders via Razorpay (UPI, Cards, NetBanking). This ensures guaranteed delivery and zero transit returns of perishable handmade curations.
02.Delivery Coverage & PIN Codes
Candle Craft Studio ships across all 28 states and 8 union territories in India, covering over 19,000+ PIN codes through premier express logistics partners (Blue Dart, Delhivery, DTDC, and Express Air Cargo).
03.Shipping Charges & Free Delivery Threshold
Applicable Pan-India across all collections and gift hampers.
Nominal standard courier handling fee.
04.Dispatch & Transit Timelines
Because every candle is slow-poured in small batches to preserve botanical fragrance potency:
- Dispatch Time: Orders are hand-packed, personalized, and dispatched from our Mumbai atelier within 24 to 48 hours of payment confirmation.
- Metro Cities (Mumbai, Delhi NCR, Bengaluru, Hyderabad, Chennai, Kolkata, Pune): 2 to 3 business days from dispatch.
- Tier 2 & Tier 3 Cities / Rest of India: 3 to 5 business days from dispatch.
- Remote & Special Areas (North-East, J&K, Island territories): 5 to 7 business days.
05.Break-Proof Protective Packaging
Glass and ceramic candle vessels demand superior protection during courier transit:
- Every candle jar is individually nestled inside a rigid, high-density shock-absorbing gift box.
- Outer parcels are wrapped with biodegradable bubble layers and sealed with heavy-duty security tape.
- In the rare event of transit breakage, our 100% Replacement Guarantee provides an immediate free replacement.
06.Order Tracking & Notifications
As soon as your parcel is handed over to our courier partner, you will receive an automated SMS and WhatsApp update with your live Tracking Number (AWB) and a direct link to track delivery progress.